SUPPORT

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Support on Citadel’s Hosted Desktop

The Citadel Technology team are here offering expert support services, designed to keep your business running smoothly. From the initial engagement and onboarding through to early life support and ongoing desktop management, the Citadel team have got your back.

Our support services are designed to ensure that incident and requests are anticipated or dealt with promptly, by our UK based team. Citadel will take your IT problems off your hands, ensuring that we take away your challenges so that you don’t have to handle any IT related stresses.

Optimal Uptime

We pride ourselves in striving towards offering maximum uptime for all our customers. Experiencing downtime when you have got a business to run is just no good – that’s why we constantly monitor our servers, ensuring that your business experiences only a small amount of downtime each year. Or even better, none!

You can see for yourself the uptime of our Citadel desktop, our datacentres and our email services, showing records for the last 90 days.

Platform Status Page

Early Life Support

At Citadel Technology, we don’t want our customers to feel like they are hung out to dry, especially when moving to the cloud for the first time. That’s why we are different from other providers. Our team will take the time to check in with you, answers any questions you may have and fix any re-occurring problems early on so that they do not happen in the future.

Platform Monitoring

You have peace of mind know that your hosted desktop is monitored 24/7, in our secure UK-based datacentres. Our monitoring is in place to catch and prevent problems or issues before the affect your system and platform uptime. If your server was to go down, then it will be up and running in no time.

Responsive SLAs

Even though we have proposed service level agreements in place, the Citadel team are quick to react to support tickets. We make sure that we do what needs to be done, in which 60% of our tickets are seen to as they are submitted. In the unlikely event of a system suffering from an issue, affecting uptime, the Citadel team are readily available to assist immediately. We will work to bring your system back online as soon as possible.

If there is a problem which may require some more time from our support team, the Citadel team will make sure that you are updated and stay in the loop at all times.

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More Components of Citadel’s Hosted Desktop

What our customers are saying

“We chose Citadel to provide our hosted workspace solution, and we wish we’d done it sooner. The desktop is perfect for many of our workers who need flexibility on their working hours and locations.” – A Customer

Read our other testimonials