With technology taking leaps in revolutionising the way we work, so are Citadel Technology. Our hosted desktop provides you with full control over your system through an intuitive Administration Portal.
Through the administration portal, you can create, edit and monitor your system to meet your business requirements. Citadel Technology give you the power to take control of your business in a secure, virtual environment – know the ins and outs of your business through your hosted desktop.
The portal was created by Citadel Technology with suitability in mind. Designed for individuals of all skill levels, the administration portal is ideal for businesses with and without an IT team. Even though the portal is user friendly and straightforward, the Citadel team will provide a full training session when you onboard, so that you will never be left in the dark.
The person, or group of individuals, that you choose to be the admin to your portal will have the full right to your system. With these rights, the admin(s) can setup users and select who will have access to a hosted desktop and emails or emails only.
Alongside this, an admin can amend and make changes to existing users, depending on what is required. For example, if someone has locked their account after too many attempts of an incorrect password, then the account can be unlocked, and the admin can reset the password for the user.
Even though the user section will more than likely be the driving focus with your admin portal, Citadel Technology’s portal will provide you with a complete overview and breakdown of your business’ hosted desktop.
With this, we can report to you the number of existing users and email accounts set up, as well as the remaining email storage space available. This in-depth overview of your hosted desktop can provide insight into the progression of your business, which can provide guidance when making important business decisions.
Citadel will also provide you with an audit of your hosted desktop, producing a live report of your system. This audit traces the system to notify the admin of any changes that are being made, any errors that users are encountering and if any changes to the admin portal have been made since last viewing. With this audit report, you have peace of mind and full knowledge of your hosted desktop and your users, upholding the security of your business data.
With the Citadel administration portal, you have a full view of your business’ usage of the Citadel hosted desktops and emails, providing you with an understanding of your employees from any location and device. Ultimately, this contributes towards creating streamline business planning and decision making.
Your Citadel admin portal is not restricted to one person. If you have an IT department of multiple high-level individuals within your business, you can select for multiple admin’s to be setup, spreading responsibility and control of your Citadel’s platform across the company.
Even though the Citadel Technology team can take care of your business’ IT, you have the ability to control your company’s hosted desktop. With the administration portal, you have the power to scale users, assign necessary tools and carry out minuscule IT tasks. We provide you with the tools to take control of your business and empower your users.
“Citadel offered us a platform for our online CRM hosting, in which it has been a testament to the reliability of the platform as we have only needed to long one support request since migrating to Citadel. That support request involved restoring a backup to recover data, which a user of one of our customers had accidentally deleted. This was handled quickly and efficiently, much to the relief of the user in question!”
David TaylorCaltech CRM
“We’d heard about ‘the cloud’ and ‘hosted’ but never considered it to be an option for us. But after learning about the benefits of a secure digital workspace, requiring no internal hardware infrastructure nor the cost and resources to maintain an on-premise server, the choice to move to cloud seemed the right decision.”
Caron Chattwood M Duerden Ltd
“Using Citadel has enabled us to deliver a fully hosted desktop and applications to our tenants. This has enhanced our overall business offering, meaning we can now deliver office space and the technology to complement it.”
JillyNateby Technology Park
“I would just like to say how pleasant and polite Ben is whenever I have a problem. I am near retirement age and anything technical is quite daunting for me. He is always reassuring and helpful I think compliment should be said when due.”
Caroline Goldsmith Proleisure
“Working with Ben on Customer Support has made our IT issues disappear. We never worry about the systems, we just come to work to do the day job.”
Citadel Support Customer