Qualified & Experienced IT Support

User Support Services allow all your company’s employees to do their job effectively with the knowledge that they have a high level of proactive IT support available to them. In turn, this allows your management to focus on your own business needs.

We ensure that our valued clients receive the best possible service. Our experienced team of engineers work hard to ensure a great, proactive service to make your business more efficient, safe and reliable.

Proactive monitoring means we identify challenges before the user does.

Working from home

Key Features

  • First Line support for all staff and employees: Providing all end-users with a qualified IT support resource.
  • Remote Management & Monitoring.
  • New user set-up and decommission of users, get new starters on-boarded whilst securely managing the exit of leavers.
  • Administration of User Permissions and Authorisations: We will take responsibility for all system administrative changes.


Key Benefits

  • Receive quick and friendly support.
  • Control costs by using a fixed monthly fee per user.
  • No more surprise one-off unknown costs for IT infrastructure or updates.
  • Access to friendly, experienced IT experts who will get to understand your users and environment.
  • Outsourcing to an experienced team keeps you safe and secure.
  • Monthly reporting, providing an overview of your estate.

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    What our customers are saying

    “Citadel offered us a platform for our online CRM hosting, in which it has been a testament to the reliability of the platform as we have only needed to long one support request since migrating to Citadel. That support request involved restoring a backup to recover data, which a user of one of our customers had accidentally deleted. This was handled quickly and efficiently, much to the relief of the user in question!”

    Technical DirectorCaltech CRM - IT Solutions Provider, Wakefield

    “Citadel has allowed us to remove a large, bulky server, creating more storage and allowing us to focus on what is important rather than IT. Through the pandemic, the ease of use from different work environments was vital.”

    Head of FinanceDawson Rodgers Ltd - Textile & Baby Furniture Manufacturer and Distributor, Manchester

    “Citadel oversee our various IT applications and systems, as well as coordinating between our subcontractors.
    The transition of our business services from in-house to cloud-based was expedited on time and on budget.”

    Product DirectorExecutive Telecommunications - Telephone Manufacturer, Manchester

    “We’d heard about ‘the cloud’ and ‘hosted’ but never considered it to be an option for us. But after learning about the benefits of a secure digital workspace, requiring no internal hardware infrastructure nor the cost and resources to maintain an on-premise server, the choice to move to cloud seemed the right decision.”

    Finance DirectorM. Duerden Limited - Packaging Manufacturer, Burnley, Lancashire

    “Using Citadel has enabled us to deliver a fully hosted desktop and applications to our tenants. This has enhanced our overall business offering, meaning we can now deliver office space and the technology to complement it.”

    DirectorFairfield Asset Management - Facilities Management, Preston

    “I would just like to say how pleasant and polite Ben is whenever I have a problem. I am near retirement age and anything technical is quite daunting for me. He is always reassuring and helpful I think compliment should be said when due.”

    Finance Co-ordinator Proleisure, Facility Management, Manchester