Andy Hughes, Director of Citadel Technology
When we first heard about the pandemic, we were not too worried about moving our entire work environment to a remote one because using our own cloud solution, we were able to access all our work and still be able to communicate as a team from our own homes, almost like we were still in the office.
The same applied for our customers, being able to access their hosted desktop and just work as normal.
However, there were some minor concerns along the way.
Once our customers moved to remote working, they discovered that actually they may not have some of the necessary day-to-day tools that they require. An example of this is one of our customers realised that they did not have an internal communication system, other than Outlook emails, that they could use to talk to each member of staff, since they were accustomed to speaking in the office.