Should you be experiencing connectivity issues, the first place to check would be the Citadel Status page: https://status.citadel.tech.

If there are no reports on the status page, please give the Technical Team a call on 0345 340 2110 for further assistance, in which case the team will immediately investigate and advise.

We have a separate email and phone number for our Support Team.

Email: [email protected]

Phone: 0345 340 2110

Yes, the Citadel Hosted Desktop can easily make use of multiple screens.  We can show you how to set this up virtually if necessary.

Yes, we can lock certain files and folders down to prevent unwanted access. This can also be extended to applications as well.

This depends on the number of users and the plan that you are on. This can be customised and more storage can be added, if required.

You will not be able to install an application yourself, as the Citadel Hosted Desktop is locked down to prevent unwanted access. However, any software you wish to access will be installed by the Citadel Team, to ensure full functionality and that there are no negative knock-on effects.

Yes, any of your nominated Company Administrators will be able to login to our Administration Portal. This allows nominated/trusted members of staff to control access to your system.

An alias address is an additional email address which is associated with your primary email. With this, you use the same inbox, contact list, and account settings as your primary email address. Senders can send to either your primary address or alias address and you will receive the email in your inbox, as normal.

This allows you to be easily reachable if a user may struggle to remember your full email address. Other benefits are that companies sometimes use alias addresses when phasing out an old address. You retain the ability to send and receive emails to an old domain, whilst phasing out into a new domain, for as long as you wish.

As many as you would like or require! Adding your domain(s) to our systems will allow you to create multiple alias addresses for each of your accounts, on top of the primary address.