At Citadel Technology, we offer a comprehensive range of user support services designed to give you peace of mind, knowing that your IT systems are fully managed, and your staff are supported. Whether you’re onboarding new users, managing daily IT tasks, or enhancing security protocols, our services cover everything your business needs.

First Line Support for All Staff and Employees

When your employees face IT issues, they need quick and reliable support to get back to work. Our first-line support provides all end-users with access to qualified IT professionals who can resolve their issues efficiently. Whether it’s troubleshooting hardware problems, software errors, or connectivity issues, we’re just a call or email away, ready to assist.

Remote Management & Monitoring

Our remote management and monitoring services ensure your IT systems are always running optimally. We keep an eye on your infrastructure around the clock, identifying and addressing potential issues before they disrupt your business. From system updates to security patches, we manage it all so you can focus on growing your business.

New User Set-Up & Decommission of Users

Bringing new staff on board? We handle the entire process of setting up new users, ensuring they have the right permissions and access to the systems they need from day one. We also take care of decommissioning users when staff leave, ensuring secure and efficient offboarding to protect your business data.

Administration of User Permissions and Authorisations

Managing who has access to what within your business is critical for both security and productivity. Citadel Technology takes responsibility for all administrative changes related to user permissions and authorisations. We’ll ensure that the right people have access to the right resources—no more, no less—helping you maintain security and compliance.

Key Benefits of Partnering with Citadel Technology

When you outsource your IT support to Citadel Technology, you’re not just getting a service—you’re gaining a reliable partner who is committed to helping your business thrive. Here’s how we can help make your IT management simpler, more cost-effective, and more secure.

Receive Quick and Friendly Support

Our local team in Manchester is dedicated to providing fast, responsive support whenever you need it. With our friendly and approachable experts, your staff will feel confident knowing they can rely on us for quick resolutions to any IT problems that arise.

Control Costs with a Fixed Monthly Fee per User

IT costs can often be unpredictable, but with Citadel Technology, we offer a fixed monthly fee per user. This allows you to control costs, with no hidden surprises or unexpected expenses. You’ll know exactly what you’re paying each month, making budgeting easier and reducing financial stress.

No Surprise One-Off Costs for Infrastructure or Updates

Unlike other providers, we don’t believe in unexpected charges. With our managed services, you won’t face sudden, one-off costs for infrastructure changes or updates. Everything is included in your fixed monthly fee, giving you peace of mind that your IT is being properly maintained and upgraded without extra costs.

Access to Friendly, Experienced IT Experts

We pride ourselves on providing a personalised service. Our team of IT experts doesn’t just solve problems—they get to know your business and your employees. This allows us to offer tailored advice and solutions that truly fit your business needs, rather than generic fixes.

Stay Safe and Secure with an Experienced Team

Cybersecurity is a critical concern for all businesses today. By outsourcing your IT to Citadel Technology, you’re entrusting your systems to a team of experienced professionals who understand how to keep your data safe. We’ll ensure your security protocols are up to date and your sensitive information is protected at all times.

Monthly Reporting with an Overview of Your IT Estate

Transparency is key to a successful partnership. Every month, you’ll receive detailed reports outlining the health of your IT systems, any issues we’ve resolved, and any areas for improvement. These reports provide you with a clear overview of your IT estate, helping you make informed decisions about future IT investments.