At Citadel Technology, we know that every business has unique communication requirements. That’s why our hosted telephony solutions are designed to be flexible, scalable, and cost-effective—perfect for SMEs looking to stay connected without the hassle of managing complex infrastructure. Whether you’re a small team working from a single office or a growing organisation with multiple locations and remote workers, we’ve got you covered.

As a Manchester-based provider, we work closely with businesses in our community, providing personalised service that sets us apart from the big-name providers. We understand the local market and the challenges SMEs face, allowing us to offer solutions that are practical, affordable, and easy to manage.

Our hosted telephony service goes far beyond traditional phone systems. We provide a full suite of communication tools designed to keep your team connected, whether they’re in the office or working remotely. With features like instant messaging, video conferencing, and cloud-based telephony, Citadel Technology makes sure your communication is always seamless, efficient, and productive.

When you choose Citadel Technology for your hosted telephony, you’re getting more than just a phone system. Our service is designed to improve communication, boost efficiency, and reduce costs—while offering the flexibility your business needs to adapt and grow.

Less Time Wasted

With our integrated communication tools, your team can seamlessly transition between different channels—whether it’s moving from a chat to a call or from a video conference to an email. This fluidity helps reduce time wasted switching between different platforms, improving overall productivity.

• Instant Transitions: Move effortlessly between communication channels for faster, more efficient collaboration.
• Improved Workflow: Spend less time on tech and more time getting things done.

Improved Customer Service

Our hosted telephony system integrates seamlessly with your existing infrastructure, ensuring incoming customer inquiries are routed to the most appropriate person. Whether it’s a sales query, a support request, or a general inquiry, calls can be directed to the right team member quickly and efficiently, improving customer satisfaction and response times.

• Better Call Routing: Ensure customer queries are handled by the right person, improving service and response times.
• Enhanced Customer Experience: Streamlined communication helps deliver better, more responsive service.

Agility and Scalability

As your business evolves, so do your communication needs. With Citadel’s cloud-based telephony service, making adjustments is simple and fast. Whether you need to add new users, scale back during quieter periods, or update features, our system is flexible and scalable to meet your changing needs.

• Quick Adjustments: Easily scale your telephony system to accommodate new hires or changing business requirements.
• Future-Proof: Our cloud-based system ensures you’re always working with the latest technology.

Low, Predictable Costs

Our hosted telephony service is offered at a flat monthly fee per user, including inclusive minutes to UK landlines and mobiles. This predictable pricing model helps you keep your communication costs under control, with no surprise charges or hidden fees.

• Flat Monthly Fee: Know exactly what your communication costs will be each month.
• Cost Savings: Reduce the need for multiple communication platforms, saving you money on subscriptions and hardware.

Reduced IT Overheads

Managing a complex phone system can place a heavy burden on your IT team. With Citadel’s hosted telephony service, day-to-day administration is simplified through an easy-to-use interface, allowing users to make adjustments without having to rely on IT support. This reduces IT overheads and frees up your internal teams to focus on more strategic tasks.

• User-Friendly Interface: Simplified administration allows users to manage their settings without IT involvement.
• Reduced IT Workload: Free up your IT team by outsourcing telephony management to Citadel.

Common Interface Across Devices

Our system provides a consistent user interface across all supported devices, including desktops, laptops, and mobile phones. This makes it easy for your team to get up and running quickly, reducing the learning curve and ensuring that everyone can communicate effectively, no matter what device they’re using.

• Consistent Experience: The same easy-to-use interface across all devices ensures a seamless user experience.
• Faster Adoption: A consistent interface reduces training time and encourages wider adoption.

Hardware Funding

As part of your VoIP subscription, we offer zero-cost devices, ensuring that your team has access to the best hardware without the upfront costs. This makes it easier for businesses to transition to hosted telephony without worrying about additional hardware expenses.

• Zero Cost Devices: Get the devices you need without any upfront investment.
• Simplified Setup: We’ll provide and manage the hardware, so you can focus on your business.