As a local provider specialising in SMEs, Citadel Technology offers a personal touch combined with deep technical expertise. We understand that each business has unique needs, and our tailored approach ensures that your network infrastructure is optimised to support your business goals. From managing complex networks to maintaining seamless Wi-Fi connections, our proactive approach to infrastructure and network support gives you peace of mind that everything is running smoothly behind the scenes.

Local, Personalised Service

As a Manchester-based IT provider, we pride ourselves on being part of the local business community. We’re always on hand to offer quick, friendly, and personalised support whenever you need it.

Proactive Management

Citadel Technology doesn’t just respond to issues—we work proactively to prevent them. By constantly monitoring and managing your infrastructure, we mitigate problems before they can impact your business.

Specialists in SME Support

We’ve built our services around the specific needs of small to medium-sized businesses. Our solutions are designed to be cost-effective, reliable, and easy to manage, so you can focus on growing your business.

At Citadel Technology, our infrastructure and network support services cover all aspects of your IT environment, ensuring everything from your Wi-Fi to your firewall is managed, secure, and operating at peak performance. Below are the core services we offer:

Monitoring and Management of Network Switches

Your network switches are a vital component of your IT infrastructure, connecting devices and ensuring smooth communication across your systems. Citadel Technology provides round-the-clock monitoring and management of your network switches, optimising performance and ensuring issues are identified and resolved before they cause downtime.

Monitoring and Management of Firewalls

A well-maintained firewall is critical to keeping your business secure from external threats. Our team continuously monitors and manages your firewall, making sure that it is correctly configured, updated with the latest security patches, and operating effectively to block unauthorised access and cyber threats.

Monitoring and Management of Wireless Access Points, SSIDs, and Security

Your Wi-Fi network is essential to the daily operation of your business. We monitor and manage your wireless access points and SSIDs to ensure your team has reliable and secure access to the Internet. We also implement advanced security protocols to protect your network from vulnerabilities, unauthorised access, and other cyber risks.

Internet Delivery and Monitoring

A stable Internet connection is the backbone of modern business. At Citadel Technology, we monitor your Internet connection and troubleshoot any performance issues before they impact your business. Whether you’re dealing with slow speeds, outages, or unreliable service, we’ll manage your connection to ensure it’s fast, reliable, and always available.

Managed Patching and Updates

Keeping your network devices up to date with the latest software patches and updates is crucial to maintaining security and performance. Citadel Technology takes care of all patch management, ensuring that your systems are always running the latest versions with the most recent security enhancements. This proactive approach helps prevent vulnerabilities and reduces the risk of cyber-attacks.

When you partner with Citadel Technology for infrastructure and network support, you’re getting more than just technical assistance—you’re gaining a reliable, local partner who understands your business and works proactively to keep your IT systems running smoothly. Here’s what you can expect:

Receive a Proactive Service from a Team Who Are Always Looking After Your Environment

Our approach is proactive, not reactive. We continuously monitor your infrastructure, identifying and fixing potential issues before they cause problems for your business. This level of care ensures that your network is always performing at its best, with minimal disruption to your operations.

Control Costs with a Fixed Monthly Fee per Site

At Citadel Technology, we understand the importance of cost control, especially for SMEs. That’s why we offer a fixed monthly fee per site, based on the number of devices you have. This transparent pricing model allows you to plan your IT budget effectively without worrying about unexpected costs or hidden fees.

Alleviate Pressure on Your Internal Teams

Managing a business’s network infrastructure can be a demanding task, especially if your in-house team is already stretched thin. By outsourcing your infrastructure and network management to Citadel Technology, you can relieve the pressure on your internal IT team, allowing them to focus on more strategic initiatives while we handle the day-to-day management and monitoring.

Work with Experts Who Understand Network and Cyber Security

Our team of IT experts has extensive experience in network management and cyber security. We stay up to date with the latest industry standards, technologies, and security best practices to ensure that your business is always protected. From securing your firewall to managing your wireless access points, we keep your network safe from external threats.

Outsourcing to an Experienced Team Keeps You Safe and Secure

Outsourcing your infrastructure and network support to Citadel Technology means you’re putting your business in the hands of experienced professionals who are dedicated to keeping your IT systems secure, reliable, and compliant with all relevant regulations. We’ve worked with countless SMEs across Manchester, and our local expertise allows us to provide solutions that are specifically tailored to the needs of your business.