As specialists in supporting SMEs, we understand the need for reliable and cost-effective IT solutions. Our server support services are designed to give you peace of mind, ensuring that your IT infrastructure is well-maintained, secure, and compliant with relevant regulations. Our local expertise and commitment to personal service mean that we take the time to understand your business and provide solutions that truly meet your needs.

Local Expertise

We’re based in Manchester and have extensive experience working with SMEs in the region. We understand the local business landscape and are ready to respond quickly to any support needs you may have.

Personal Service

We take pride in offering a personalised approach. You won’t be treated as just another number – we’ll work closely with you to provide a service that’s tailored to your specific business requirements.

Proactive Management

We don’t just react to problems – we work proactively to prevent them. From regular patching to continuous monitoring, we ensure that your servers are always operating at peak performance.

Our server support services cover everything from proactive monitoring to security updates, ensuring your IT infrastructure is protected and optimised at all times. Here’s what we can offer your business:

Monitoring and Management of On-Premise or Cloud Servers

Whether your servers are hosted on-site or in the cloud, Citadel Technology provides continuous monitoring and management. We keep an eye on your systems 24/7, identifying potential issues before they escalate into costly problems. From performance monitoring to troubleshooting, we ensure your servers run smoothly, helping to minimise downtime and maximise efficiency.

Patching and Service Updates

Keeping your servers up to date is essential for maintaining security and performance. We take care of all patching and service updates for you, ensuring your systems are running the latest software and are protected against potential vulnerabilities. By automating these updates, we reduce the risk of security breaches and ensure your infrastructure remains compliant with industry standards.

Antivirus and Anti-Malware Protection

Cyber threats are a constant risk to businesses of all sizes, which is why we include robust antivirus and anti-malware protection in our server support services. Our team ensures that your servers are safeguarded against viruses, malware, and other malicious attacks, helping to keep your data safe and your business secure.

Backups

Data loss can be catastrophic for any business. That’s why we implement regular, automated backups as part of our server support service. Whether you need to recover a single file or restore your entire system, our backup solutions give you the confidence that your critical data is always safe and recoverable.

Business Continuity

In today’s fast-paced business environment, downtime isn’t an option. We focus on keeping your systems running smoothly, even in the event of an unexpected issue. Our business continuity solutions ensure that if something does go wrong, your systems can recover quickly, minimising disruption and keeping your business on track.

By outsourcing your server management to Citadel Technology, you’re not just gaining access to our technical expertise – you’re also benefiting from a service designed to make your life easier and your business more efficient. Here are the key benefits of working with us:

Receive Proactive Service from a Team Who Are Always Looking After Your Setup

Our team doesn’t wait for issues to arise – we’re constantly monitoring and managing your server infrastructure to prevent problems before they occur. This proactive approach keeps your systems running smoothly, reducing the likelihood of unexpected downtime or security incidents.

Control Costs with a Fixed Monthly Fee per Site

Managing IT infrastructure can often lead to unpredictable costs. With Citadel Technology, we offer a fixed monthly fee per site, based on the devices you have. This transparent pricing model allows you to control costs effectively, with no hidden fees or surprise one-off charges. You’ll know exactly what to expect each month, making budgeting easier.

No More Surprise One-Off Unknown Costs

When you work with us, there are no surprises. We cover everything from regular updates to ongoing support within your fixed fee, so you won’t be hit with unexpected costs for infrastructure upgrades or patches. We keep things simple, so you can focus on your business.

Alleviate Pressure on Your Internal Teams

Managing servers in-house can be time-consuming and resource-intensive. By outsourcing your server support to Citadel Technology, you can alleviate the pressure on your internal IT teams, allowing them to focus on more strategic tasks while we handle the day-to-day management and monitoring.

Work with Experts Who Understand All Relevant Security and Data Legislation

Navigating security and data compliance regulations can be complex, but our team is well-versed in the latest legislation. From GDPR to industry-specific requirements, we’ll ensure your servers are compliant, secure, and operating in line with best practices.

Outsourcing to an Experienced Team Keeps You Safe and Secure

With years of experience supporting SMEs in Manchester, Citadel Technology is a trusted partner for businesses looking to outsource their IT management. Our team is committed to keeping your server infrastructure secure, compliant, and performing at its best, allowing you to focus on growing your business with confidence.