SUPPORT PACKAGES

Our flexible system allows you to choose exactly the right support package for your needs.

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A TAILORED SUPPORT PACKAGE TO MEET YOUR EXACT NEEDS

Citadel Technology offers expert support services designed to keep your business’s IT optimised and running smoothly. From occasional pay-as-you-go troubleshooting to custom support contracts, our flexible offering ensures your organisation receives the ideal coverage required. We understand that each business and each sector is different; depending on your software types and specialisms, different levels of support may be required. See details of our tiered support system below.

4 LEVELS OF SUPPORT OFFERING GREAT FLEXIBILITY

PAY AS YOU GO SUPPORT

SUPPORT AS AND WHEN YOU NEED IT

This option is perfect for smaller businesses with fewer demands on their platform. If you encounter any operational issues, we can perform one-off fixes, quoted individually on an ad hoc basis.

ENQUIRE ABOUT PAY AS YOU GO SUPPORT

ONLINE SUPPORT

CONNECT ONLINE WITH US FOR INSTANT SUPPORT

This mid-tier option allows you to access instantaneous support through the web. This might include real time troubleshooting via an online chat with our experts.

ENQUIRE ABOUT ONLINE SUPPORT

REMOTE SUPPORT

LET US CONNECT WITH YOU

Our remote support offering includes remote logins by our IT professionals. This allows our team to log in and assess the issue on your machine and software before finding a solution.

ENQUIRE ABOUT REMOTE SUPPORT

CUSTOM SUPPORT QUOTE

LET US CONNECT WITH YOU

If your organisation requires a higher level of on-demand support available 24 hours a day, this is the best option. Contact us today to get started.

CONTACT US ABOUT CUSTOM SUPPORT

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SUPPORT

Citadel’s team is on-hand to provide expert, reactive support for our online platform. This gives you peace of mind that costly downtime will be avoided wherever possible.

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