A ‘Hosted Desktop’ is essentially a computer that is controlled over the internet. By connecting to the Citadel Hosted Desktop (“Citadel Desktop” for short), you are connecting into a secure, managed environment which is looked after by the Citadel team. We bring all of your most used, business critical functions together by providing access to them from one convenient location. The fact this is hosted means it is accessible from anywhere with an active internet connection.
DaaS is a service, in which you have your desktop, applications and backups as extra, along with other additional costed services. If the system was to go down, then it can be back up and running within a few hours, but with no guarantee on data recovery.
With Citadel’s Hosted Desktop, it is the full sum of all products provided. This includes:
These are just a few of the features which come a part of the Citadel Hosted Desktop package.
We will setup your initial User and create a login to our Administration Portal for yourself and any other Company Administrators you have. A member of our Technical Team will be on hand to assist and demonstrate the functions of our Administration Portal. Alternatively, we can configure all of the relevant accounts for you.
A ‘Company Administrator’ is a nominated member of staff that usually makes business level decisions, often from the IT, H.R. or Accounting teams.
Company Administrators gain access to the Administration Portal (otherwise known as Management Portal), which will allow them direct access to Administer and manage their own Users/estate.
Yes, you can have Company Administrators with differing levels of access, which can also be configured on a departmental basis or to only allow simple changes like a password reset.
We only use UK based data centres to store your data, in which your data never leaves the UK.
Currently, we provide one daily backup which is taken overnight and kept on record for 30 days.
Your data is stored in ISO accredited data centres, which feature on-site engineers and security measures to ensure the protection of your data in-person and in the cloud. You can find out more about this on our Data Centres page.
We host a variety of differing software for our customers, consisting mainly of, but not limited to, windows-based applications.
Your session will remain suspended until you can reconnect to the internet, in which you can pick-up where you left off.
No, in fact you don’t need a powerful computer at all. The Citadel Desktop session can run from tablet and mobile devices too.
No, your hosted desktop system is available from anywhere with an active internet connection.
Yes, we can turn your physical server into a virtual close and run it the same as it is. However, if possible, we would prefer to build a new Windows Server system and install applications new, then migrate your data.
Yes, when connecting into your Citadel Desktop, any printers mapped to the local machine will be made available seamlessly from the Citadel Desktop.
Yes, applications are quick and responsive from the Citadel Desktop.
Any operating system that allows you to use the latest version of all popular browsers, such as Google Chrome and Mozilla Firefox, will allow you to access your hosted desktop. These include but are not inclusive to:
When moving to a hosted desktop, your IT infrastructure can be removed, along with any associated support costs.
To set up a new system for you and your Users would not take long, depending on the volume of Users and data. Why not give our team a call on 0345 340 2120 to discuss your current system and requirements further?
Yes, we can migrate these over for you on your hosted desktop system. Our expert Support Team can also manage your DNS servers too, making switching even easier as they will make any relevant changed that are required.
As many as you would like/require! Adding your domain(s) to our systems will allow you to create multiple alias addresses for each of your accounts, on top of the primary address.
An alias address is an additional email address which is associated with your primary email. With this, you use the same inbox, contact list, and account settings as your primary email address. Senders can send to either your primary address or alias address and you will receive the email in your inbox, as normal.
This allows you to be easily reachable if a user may struggle to remember your full email address. Other benefits are that companies sometimes use alias addresses when phasing out an old address. You retain the ability to send and receive emails to an old domain, whilst phasing out into a new domain, for as long as you wish.
Yes, any of your nominated Company Administrators will be able to login to our Administration Portal. This allows nominated/trusted members of staff to control access to your system.
You will not be able to install an application yourself, as the Citadel Hosted Desktop is locked down to prevent unwanted access. However, any software you wish to access will be installed by the Citadel Team, to ensure full functionality and that there are no negative knock-on effects.
This depends on the number of Users and plan that you are on. This can be customised and more storage can be added, if required.
Yes, we can lock certain files and folders down to prevent unwanted access. This can also be extended to applications as well.
Yes, the Citadel Hosted Desktop can easily make sure of multiple screens, in which we can show you how to set this up virtually if necessary.
We have a separate email and phone number for our Support Team.
Email: [email protected]
Phone: 0345 340 2110
Should you be experiencing connectivity issues, the first place to check would be the Citadel Status page: https://status.citadel.tech.
If there are no reports on the status page, please give the Technical Team a call on 0345 340 2110 for further assistance, in which the team will immediately investigate and advise.